Refund Policy

1. Introduction

Thank you for choosing Alaukik Job Portal. We value your satisfaction and strive to provide the best recruitment services for both job seekers and employers. This Refund Policy outlines our guidelines and procedures for refunds to ensure a transparent experience for all our users.

By making a purchase on our website or using our premium services, you agree to the terms and conditions outlined in this Refund Policy. Please read this policy carefully before completing your purchase.

2. Eligibility for Refunds

We want you to be completely satisfied with our services. However, to be eligible for a refund, please note the following conditions:

2.1 Employer Services

• Premium Job Listings: Refund requests must be made on the same day the payment was made and before the job listing goes live.
• Featured Employer Profile: Refund requests must be made on the same day the payment was made and before the profile is featured.
• Resume Database Access: Refund requests must be made on the same day the payment was made and before any candidate profiles are viewed.
• Recruitment Tools: Refund requests must be made on the same day the payment was made and before the tools are accessed or used.
• Proof of purchase (payment confirmation) must be provided.

2.2 Job Seeker Services

• Premium Profile: Refund requests must be made on the same day the payment was made and before the profile is upgraded.
• Featured Resume: Refund requests must be made on the same day the payment was made and before the resume is featured.
• Skills Assessment Tests: Refund requests must be made on the same day the payment was made and before the test is taken.
• Career Coaching Services: Refund requests must be made on the same day the payment was made and before the coaching session is scheduled.

2.3 Non-Refundable Items and Services

The following items and services are not eligible for refunds:

• Promotional credits or discounts (unless required by law)
• Services that have been fully rendered or accessed
• Job listings that have already received applications
• Resume database access if any profiles have been viewed
• Skills assessments that have been started or completed
• Career coaching sessions that have been attended
• Any service marked as "Non-Refundable" at the time of purchase

3. Refund Process

To initiate a refund request, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team through email, phone, or the contact form on our website. Include your transaction ID, the service you purchased, and the reason for your refund request.
2. Verification: Our team will verify your purchase details and check if your request meets the eligibility criteria outlined in this policy.
3. Review Process: Your refund request will be reviewed by our finance team. This process is typically completed within a few hours on the same day.
4. Refund Approval: If your refund request is approved, we will process the refund to your original payment method.
5. Confirmation: You will receive a confirmation email when your refund is processed with details about when to expect the funds in your account.

4. Refund Timeline

We strive to process refunds promptly. Here's what you can expect:

4.1 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: 3-7 business days to appear on your statement
• Net Banking: 2-5 business days
• UPI Payments: 1-3 business days
• Digital Wallets (PayTM, Google Pay, PhonePe): 1-2 business days
• Alaukik Credits: Immediately available in your account

Please note that your bank or payment provider's policies may affect the timing of when a refund appears in your account. Alaukik Job Portal has no control over these external processing times.

5. Service Downgrades

If you wish to downgrade your subscription rather than cancel it completely, please note the following:

• Subscription downgrades take effect at the end of your current billing cycle.
• No partial refunds are provided for the current billing period when downgrading.
• To downgrade your subscription, navigate to your account settings and select the "Manage Subscription" option.
• If you encounter any issues with downgrading, please contact our customer support team for assistance.

Downgrade requests are not considered refund requests and can be made at any time during your subscription period.

6. Cancellation Policy

6.1 Service Cancellations

You may cancel a service under the following conditions:

• For one-time purchases: Cancellations must be requested on the same day the payment was made and before the service is activated or used.
• For scheduled services (like coaching sessions): Cancellations must be made at least 24 hours before the scheduled time to avoid charges.

6.2 Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting customer support.
• Cancellations will take effect at the end of the current billing cycle.
• No partial refunds will be issued for the unused portion of the current billing period.
• Annual subscriptions may be eligible for a prorated refund only if cancelled on the same day of purchase.

7. Special Circumstances

7.1 Technical Issues

If you experience technical issues that prevent you from using our services:

• Contact our technical support team immediately through the "Help" section on our website.
• Provide details about the issue, including screenshots if possible.
• Our team will work to resolve the issue promptly.
• If the issue cannot be resolved within 24 hours, you may be eligible for a refund or service extension, even beyond the same-day refund policy.

7.2 Service Unavailability

If our services are unavailable due to scheduled maintenance or unexpected downtime:

• For scheduled maintenance: We will notify users in advance, and no refunds will be issued for brief interruptions.
• For unexpected downtime: If the service is unavailable for more than 4 consecutive hours, you may be eligible for a service extension or partial refund.
• Contact our customer support team to report service unavailability issues.

7.3 Account Suspension or Termination

If your account is suspended or terminated due to violation of our Terms and Conditions:

• No refunds will be issued for any purchased services or remaining subscription periods.
• You may appeal the suspension by contacting our support team with relevant information.
• If the suspension is found to be in error, your account will be reinstated and appropriate compensation may be provided.

8. Contact Information

If you have any questions about our Refund Policy or need to request a refund, please contact us using one of the following methods:

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

If we make significant changes to this policy, we will notify our users through email or by posting a notice on our website. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Refund Policy.